Our national helpdesk system is used extensively and its effectiveness has been acknowledged by our clients.
We have invested heavily in remote monitoring and maintenance support systems, enabling us to identify and respond to client issues in a timely manner. This remote management cuts out travel and overhead costs thereby keeping support fees relatively low.
Remote Monitoring and maintenance
Support systems enable us to identify and respond to client issues in a timely manner. Our remote management cuts out travel and overhead costs, keeping support fees relatively low.
Minimised downtime and service disruptions
We keep disruptions down through regular preventive maintenance, upgrades and security updates performed during your out of business hours.
Support across Australia
Our clients are based across Australia and are well supported through our multi-channel national helpdesk. Our service delivery team has offices located in Melbourne, Brisbane and Townsville.
We speak your language
We understand that sometimes it can be difficult to communicate with help desks. Our staff are trained to communicate clearly in non-technical language. Which means we can understand and solve your enquiry quicker with less stress.